Overview

Responsibilities:

  • Help develop and maintain all automations and processes.
  • Manage data in spreadsheets and keep reports up to date.
  • Help escalate tickets, verify payment transactions, and input data.
  • Manage and maintain the knowledge base portal by uploading and updating internal information and SOP.
  • Create, edit, and upload self-help articles and short clips to selected portals.
  • Handle technical issues in their area of expertise.
  • Complete logs, records, and daily shift handover reports.
  • Performs other functions and special projects as assigned by supervisor or senior agent.

Requirements:

  • Must have intermediate or advanced English, speaking and writing.
  • Domain of MS Office.
  • Good typing skills: 35 WPM.
  • Must have multitasking skills.
  • Must possess a positive attitude and be able to take constructive criticism, be coachable, and show willingness to learn.
  • No previous experience is required but having experience in customer service,  admin or any job that requires the use of a computer is a plus.

Benefits:

  • 14 annual leaves plus paid holidays
  • Performance bonus
  • Entitled to casual leaves from the first day
  • Entitled to OT
  • Other benefits

Gender :
Any

Age range :
18 Year < 40 Year

Minimum qualification :
No_minimum

Minimum years of experience :
N/A

Differently abled may apply :
No