Overview
✅ Job Responsibilities
Handle inbound and outbound calls in a professional manner.
Provide accurate information regarding products and services.
Resolve customer complaints efficiently and empathetically.
Maintain detailed records of customer interactions in the CRM system.
Meet daily/weekly/monthly call and performance targets.
Follow communication “scripts” when handling different topics.
Collaborate with other team members to improve customer experience.
🌟 What We Offer
Competitive salary + performance bonuses
Paid training and career development opportunities
Friendly, team-oriented work environment
Opportunities for internal promotion
🎯 Required Skills & Qualifications
High school diploma or School Leavers
Proven experience in a customer service or call center role preferred.
Excellent communication in all 3 languages English / Tamil / Sinhala and active listening skills.
Strong problem-solving abilities and attention to detail.
Comfortable using computers and various software platforms.
Ability to remain calm and professional in high-pressure situations.
Sales orientation is an advantage.
