Overview

Call Center Agent – Electric Vehicle (2Wheel & 3Wheel) Sector

Location: Colombo, Western Province, Sri Lanka

Position Overview:

We are seeking a dynamic and customer-focused Call Center Agent to join our team in the rapidly growing electric vehicle sector. This role involves providing exceptional support to customers interested in electric two-wheelers and three-wheelers, addressing inquiries, resolving issues, and promoting sustainable transportation solutions.

Key Responsibilities:

  • Handle inbound and outbound calls, emails, and online chats to assist customers with inquiries related to electric vehicles, including product features, pricing, availability, and service options.
  • Coordinate service appointments, test rides, and dealer visits, ensuring a seamless customer experience.
  • Identify potential sales opportunities and refer qualified leads to the sales team.
  • Gather customer feedback to improve products, services, and customer satisfaction.
  • Maintain accurate records of customer interactions, transactions, and feedback.
  • Work closely with sales, service, and technical teams to resolve customer issues and enhance service delivery.

Qualifications:

  • Minimum of G.C.E. O/L; A/L or higher education preferred.
  • Previous experience in customer service, preferably in the automotive or EV industry.
  • Strong verbal and written communication skills in English; proficiency in Sinhala or Tamil is a plus.
  • Basic technical understanding of electric vehicles and charging systems.
  • Proficiency in using Microsoft Office Suite.
  • Ability to multitask and manage time effectively.
  • Strong problem-solving skills and attention to detail.

If you are interested, please send your CVs to career@evolutionauto.lk

Gender :
Any

Age range :
20 Year < 25 Year

Minimum qualification :
Al

Minimum years of experience :
1 Year

Differently abled may apply :
No


About Evolution Auto Pvt Ltd

Evolution Auto, a dynamic joint venture between Atman Group and Sino Lanka, is transforming the Sri Lankan electric vehicles (EV) market. As a Sales Executive (3 wheeler sector) you will play a crucial role in driving sales and expanding our distribution network. This is an exciting opportunity to build strong customer relationships, explore new business opportunities and work closely with marketing and product teams to develop and execute effective sales strategies.