Overview

We are looking for a friendly and efficient Customer Care Agent to join our educational center. The role involves providing excellent support to students, parents, and prospective clients, addressing inquiries, resolving concerns, and ensuring a smooth customer experience.

Key Responsibilities:

  • Respond to inquiries about courses, schedules, fees, and admission processes via phone, email, chat, and in-person interactions.
  • Handle complaints or concerns from students and parents, offering timely and appropriate solutions.
  • Provide information about the center’s programs, certifications, and extracurricular activities.
  • Maintain and update customer records, including student profiles and attendance data, in the system.
  • Coordinate with the academic and administrative teams to address scheduling or class-related issues.
  • Proactively follow up on inquiries and ensure customer satisfaction.

Key Requirements:

  • Passed GCE A/L s
  • Following or complete degree or diploma
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office
  • Ability to multitask and handle diverse customer needs.

 

Gender :
Any

Age range :
20 Year < 45 Year

Minimum qualification :
Al

Minimum years of experience :
2 Year

Differently abled may apply :
No


About Global HR Solutions (Pvt)Ltd

Global HR Solutions is a human resource solutions provider that assists organizations in adapting to the dynamic working environment by delivering comprehensive HR management services.