Principle Accountabilities:

  • Improve the Service Standards of Contact Center
  • Productivity & Quality Improvements on Contact Center
  • Effective use of available System Paths to minimize back office referring for operational matters
  • Follows instructions, responds to management directions
  • Willingness to work on the allocated shifts

Qualifications and experience:

  • Part Qualification in SLIM / CIM / IASL or Diploma in Marketing or Business Management from a recognized university / institute
  • Minimum 01-year Experience in Customer Care Management/Front Line/ Service Desk/ Call Centre Preferred
  • An excellent command of the English & Sinhala language. Fluency in Tamil language will be an added advantage
  • Basic knowledge on competitors’ products and practices, trends & developments in the life insurance market would be an added advantage
  • Possess good telephone ethics and customer service experience
  • Thorough Negotiation skill
  • Ability to work under pressure

Gender :

Age range :
18 Year < 35 Year

Minimum qualification :

Minimum years of experience :

Differently abled may apply :