Overview
Principle Accountabilities:
- Improve the Service Standards of Contact Center
- Productivity & Quality Improvements on Contact Center
- Effective use of available System Paths to minimize back office referring for operational matters
- Follows instructions, responds to management directions
- Willingness to work on the allocated shifts
Qualifications and experience:
- Part Qualification in SLIM / CIM / IASL or Diploma in Marketing or Business Management from a recognized university / institute
- Minimum 01-year Experience in Customer Care Management/Front Line/ Service Desk/ Call Centre Preferred
- An excellent command of the English & Sinhala language. Fluency in Tamil language will be an added advantage
- Basic knowledge on competitors’ products and practices, trends & developments in the life insurance market would be an added advantage
- Possess good telephone ethics and customer service experience
- Thorough Negotiation skill
- Ability to work under pressure
Gender :
Any
Age range :
18 Year < 35 Year
Minimum qualification :
Al
Minimum years of experience :
N/A
Differently abled may apply :
No