Overview
As a Customer Service Executive, you will be the first point of contact for our valued clients. Your primary responsibility will be to provide excellent customer service and support, ensuring a positive experience with our company.
Key Responsibilities:
- Handle inbound and outbound customer inquiries via phone, email, and chat.
- Provide accurate information about our insurance products and services.
- Resolve customer complaints and issues efficiently and professionally.
- Process policy applications, claims, and renewals.
- Maintain detailed and accurate customer records.
- Collaborate with other departments to ensure customer satisfaction.
- Follow up with customers to ensure their issues are resolved and their needs are met.
- Stay updated on company policies, procedures, and product knowledge.
Requirements:
- Proven experience as a Customer Service Executive or similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle stressful situations.
- Proficiency in using Microsoft Office.
Gender :
Female
Age range :
18 Year < 40 Year
Minimum qualification :
Al
Minimum years of experience :
N/A
Differently abled may apply :
No