Jobpal.lk – Find Jobs in Sri Lanka. Post Jobs for Free.

Overview

Responsibilities
Responsible for all the function as an independent unit and is accountable for:

• All Business Operations in Maintaining contact with the Mission, Finance, HR and Administration functions in coordination with Heads of Corporate Finance, HR and Administration respectively
• Adherence as per SLAs with Mission
• Implement, maintain and manage an effective system of controls for monitoring operational performance
• Ensure Security of Operations
• Ensure personal & professional development of team and provide for necessary trainings, seminars, sessions etc.
• Ensure Internal Customer (Employee) Satisfaction
• Responsible for adherence to agreed processes for all ICACs
• Consistently achieve the SLAs through process enhancement, monitoring key deliverables and tracking key indicators of the business for the cities
• Manage Security (Physical & Data) at the Application Centres and to ensure effective controls are in place to pre-empt any physical / data security breach incidents
• Develop and influence relationships with key decision makers from the Mission
• Conduct resource planning and allocation, manpower forecasting activities for the given cities on a regular basis
• Ensure conduct of Product and Process Training to all staff on a regular basis through coaching and development
• Ensure employee satisfaction survey match company expectations.

Skills and knowledge required

• Fluency in Sinhala and Tamil is MUST.
• Proficiency in MS office & good typing speed
• Experience in handling teams and managing processes
• Adaptability and presence of mind to handle customer queries and complaints
• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
• Good team player

Eligibility Criteria

• Post Graduate / MBA from a reputed university with 10-12 years of experience in leadership role in relevant industry
• Should possess excellent customer service
• Team management
• Project management and communication skills.
• Robust decision making and analytical skills