Overview
Responsibilities
Responsible for all the function as an independent unit and is accountable for:
- All Business Operations in Maintaining contact with the Mission, Finance, HR and Administration functions in coordination with Heads of Corporate Finance, HR and Administration respectively
- Adherence as per SLAs with Mission
- Implement, maintain and manage an effective system of controls for monitoring operational performance
- Ensure Security of Operations
- Ensure personal & professional development of team and provide for necessary trainings, seminars, sessions etc.
- Ensure Internal Customer (Employee) Satisfaction
- Responsible for adherence to agreed processes for all ICACs
- Consistently achieve the SLAs through process enhancement, monitoring key deliverables and tracking key indicators of the business for the cities
- Manage Security (Physical & Data) at the Application Centres and to ensure effective controls are in place to pre-empt any physical / data security breach incidents
- Develop and influence relationships with key decision makers from the Mission
- Conduct resource planning and allocation, manpower forecasting activities for the given cities on a regular basis
- Ensure conduct of Product and Process Training to all staff on a regular basis through coaching and development
- Ensure employee satisfaction survey match company expectations.
Skills and knowledge required
- Fluency in Sinhala and Tamil is MUST.
- Proficiency in MS office & good typing speed
- Experience in handling teams and managing processes
- Adaptability and presence of mind to handle customer queries and complaints
- Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
- Good team player
Eligibility Criteria
- Post Graduate / MBA from a reputed university with 10-12 years of experience in leadership role in relevant industry
- Should possess excellent customer service
- Team management
- Project management and communication skills.
- Robust decision making and analytical skills
Gender :
Any
Age range :
N/A
Minimum qualification :
Degree
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Degree Specialization
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Degree Specialization
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Minimum years of experience :
10 Year
Differently abled may apply :
No
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