Overview
We are searching for an accountable telemarketing executive to supervise the work of our Telemarketers. The Telemarketing Executive will be required to assign shifts, set regular goals, and delegate work. You should also tend to escalated queries and concerns.
To ensure success as a telemarketing executive, you should foster a collaborative work environment that is free from distractions. Ultimately, a phenomenal telemarketing executive will ensure the provision of consistent, high-quality service by staff.
Telemarketing Executive Responsibilities:
Creating achievable sales goals that grow progressively larger over time.
Informing staff of individual and overall sales targets to promote accountability within the team.
Assigning shifts in accordance with the target market’s availability.
Updating customers’ details on our database, and then sharing this information with staff.
Tending to highly technical or serious questions and complaints.
Training new hires and monitoring current staff to ensure consistency in performance.
Freeing the workplace from noise and other interruptions that could distract staff and clients.
Performing regular checks on telephone connections to ensure that these work perfectly.
Reporting on salient achievements and impediments.
Telemarketing Executive Requirements:
High school diploma or equivalent.
Completion of a marketing-related training program is ideal.
Experience as a telemarketing executive within the industry.
Considerable experience as a telemarketer prior to your promotion.
Knowledge of all pertinent consumer rights and responsibilities.
Excellent communication, both written and verbal.
Ability to conceptualize, communicate, and fulfill visions.
Top-notch leadership, mentorship, and capacity development abilities.
Capacity to remain respectful, particularly when speaking to disgruntled customers.
About GMS group Loyalty Solutions
GMS are the largest provider of customized F&B loyalty programs for the hotel industry in Asia-Pacific
GMS Group is a multinational headquartered in Singapore and premium provider of customized loyalty marketing solutions and related technology products for the hotel industry. Founded in 1999, GMS today has a network of over 100 offices across 15 countries throughout Asia Pacific and employs over 1,300 staff.
GMS Group
Over 20 years’ experience in managing hotel loyalty programs
Incorporated in over 15 countries throughout Asia–Pacific
Head office in Singapore, with regional offices in Beijing, Guangzhou, Taipei, Ho Chi Minh City, Bangkok, Osaka, Kuala Lumpur, Hong Kong, Sydney, Jakarta, Delhi and other cities in the Asia Pacific region
Full local set-up and support structures, using local talent and specialists
Representing over 250 hotels, many for over more than 10 years