・ Engineer should have local and English language (both written and verbal) proficiency.
・ Engineer to provide IT onboarding services to end users. This includes setting up of the new machines, configuring, and providing the IT orientation on Customer IT process and support model.
・ Engineer to provide IMAC (installations/moves/adds/and changes) services related to equipment and software, as necessary.
・ Engineer to provide break/fix support, advice and assistance in resolving incidents and problems associated with PC/MAC Equipment and its applications/software. Support is rendered via deskside visit or remotely, if needed.
・ Engineer to provide data backup/restoration services of end users machines, if necessary.
・ Engineer to coordinate Incidents/problems with the Service Desk, Level 2 and Level 3 support and support the Service Desk and/or end users as necessary.
・ Engineer to assist end users with installation, configuration, integration and troubleshooting of Customer owned/supported mobile devices including IOs/Android
・ Engineer to provide A/V support in Meeting/Conference Rooms. This includes assisting end users in setting up and operating the AV equipment such as projectors, TVs/AV Control system/conferencing phones.
・ Engineer to conduct periodic checks in all the conference rooms ensure all the IT/AV equipment are functional.
・ Engineer to provide standby support for key leadership meetings in conference rooms.
・ Engineer to liaise with local vendors (such as telecom/printer/AV/IT facilities) as necessary ( eg: in the event of new service provisioning, and service disruptions.)
・ Engineer to assist in local IT equipment/accessories procurement. This includes coordinating with Customer appointed vendors and local fiancé teams.
・ Engineer to assist in local IT Asset tracking and inventory management for both hardware and software.
・ Engineer to provide training to end users on IT related tools and operating of IT equipment; on a regular basis.
・ Engineer to act as a point of contact to assist Regional /Global IT teams in project/tools/IT process rollout in the country.
・ Engineer to act as Point of contact for User Acceptance Test and System Integration Test in the event of new systems rollout in the country.
・ Engineer to act as a “Smart Hand” for level 2/3 support teams in case of troubleshooting backend infrastructure issues. This includes LAN/WAN/Server environment.
・ Engineer to follow the Customer IT policies and processes, wherever applicable sign the Non-Disclosure Agreement as per the local requirements (for eg: Access to Product creation centers, manufacturing facilities)
・ Engineer to conduct period/adhoc support visits to nearest sites as necessary.
・ Engineer to provide elevated services to the VIP personnel including creating tickets, following up on their behalf etc.
・ Engineer to document /record the incident/requests on a daily basis.
・ Engineer to put efforts to understand Customer’s environment on a continuous basis. This includes better awareness of the Customer tools, processes, and IT support model.
・ Engineer to provide assistance in exit clearance of Customer employees. This includes collection of IT equipment, update the inventory, etc.
About Horizon Global Service Pte Ltd.
We Horizon Global Services Pte Ltd. a growing IT & Manpower company based in Singapore that offers his employees best possible benefits & insure their healthy living. In the past 3 years, we have served clients like HCL, Philips, SMRT, Signic, and MPA. We at Horizon haven’t looked back since and our highly motivated team is only looking forward to an exciting journey that awaits.
We always looking forward to welcome candidates in our team who are highly motivated and dedicated in their work, who can accomplish given tasks in time & also have pleasant behavior towards co-workers