Overview

Location: Sri Lanka, Office

We are seeking a highly motivated and experienced Sales & Reservations Officer B2C to join our dynamic team. If you have a strong background in sales, reservations, or a related field and are passionate about providing exceptional customer service, we would love to hear from you. This is a fantastic opportunity for someone with a proven track record in the travel and hospitality industry, looking to contribute to a growing and fast-paced environment.

Responsibilities:

● Collaborate with clients to assess their needs and recommend suitable hotels, transportation modes, and accommodation options.

● Respond to client queries promptly and calculate total travel costs, offering alternatives for fully booked options.

● Maintain and manage all bookings, ensuring services are confirmed, payments collected on time, and details are accurate before guest arrivals.

● Address travel-related issues, resolve complaints efficiently, and provide updates to supervisors as needed.

● Provide 24/7 client support via corporate email and phone.

● Work within the reservation system to monitor deadlines, enter and maintain data accurately, and issue “proforma invoices.”

● Build and nurture strong, long-lasting relationships with clients and partners.

● Update clients and partners on special offers, news, and hotel services.

● Analyze market and partner activity, recommend improvements, and work on market expansion strategies.

● Conduct sales calls, online meetings, and communication through various channels to maintain and grow client and partner relationships.

● Prepare and submit comprehensive weekly and monthly reports on sales and operational performance.

● Participate in team and client meetings, including webinars and marketing initiatives.

● Achieve sales targets and key performance indicators (KPIs).

● Cooperate with hotels’ reservations and sales teams to ensure seamless operations.

● Monitor and address underperforming partners and resorts with strategic recommendations.

Qualifications Required:

● Minimum of 3 years of relevant experience in sales, reservations, or a related field.

● Bachelor’s degree in Tourism, Hospitality or related field.

Skills & Competencies:

● Strong attention to detail and high-level accuracy in calculations and bookings.

● Proficiency in accounting software and MS Office Suite, with advanced Excel skills.

● Excellent organizational and multitasking abilities.

● Outstanding verbal and written communication skills in English.

● Proven ability to work independently and collaboratively in a fast-paced environment.

● Strong problem-solving and analytical skills.

● Commitment to confidentiality and ethical standards in client and financial dealings.

CV can be send to the following email: Hr@letsgomaldives.com

Gender :
Any

Age range :
N/A

Minimum qualification :
No_minimum

Minimum years of experience :
3 Year

Differently abled may apply :
Yes


About Lets Go Maldives Pvt.Ltd.

About
WHO WE ARE:

Founded in 2005, Lets Go Maldives is one of Maldives’s largest and award-winning inbound Tour Operators (DMC), offering the widest variety of holiday deals anywhere in the Maldives, be it exotic resort hotels, or lavish safaris, excursions of any type or even exclusive Private Island deals.

We are more than just travel specialists, our specialties include planning quality custom-made packages at best prices, arranging luxury holidays for VIP clients, representing and handling travel agents, providing super-yacht charters and aviation ground-handling assistance. Our strength stems from the fact that we have direct contracts with over 160 resort hotels and safari yachts across the Maldives. We have very strong relationships with local authorities, hotels, airlines and the tourism industry in general and there are no doors that will not open for us in this Industry. Hence, we offer prices like no other and a full range of other services along with best local expertise.

OUR MISSION:

To guide our clients through their journey to Maldives;
To define explicit and implicit needs of our clients & provide individual approach;
To ensure absolute intuitions, inspirations and initiatives of our team;
To build and enhance win-win relationships with our business associates;
To contribute for the betterment of service hospitality and tourism industry by setting higher and improved standards.
OUR VISION:

To be the most renowned, professional and reputed Maldives travel advising and tourist supporting company brand which immerse clients into the perfect vision of paradise along with world-class hospitality.

OUR VALUES:

Our values include love for Maldives, local expertise, extensive knowledge of the destination, responsibility for our clients, individual approach, flexibility, team work, synergy, treat with dignity, diversity, passion for what we do, strive for excellence, strive for a difference, creativity, innovation.

OUR ACHIEVEMENTS:

Lets Go Maldives is the proud two-time recipient of the World Travel Award for Indian Ocean’s Leading Luxury Tour Operator as well as the Maldives Leading Luxury Tour Operator, and as of the year 2017, 2019, 2020 it is also the recipient of the Seven Star Luxury Hospitality and Lifestyle Award.

We have multiple number of diplomas and certificates of appreciation from our resorts partners.

Our team comprises of travel professionals from around the world. More than just experienced, they are thorough, knowledgeable, courteous helpful and available to you at all times.

Our name today stands as one of the biggest brands in the Maldives, synonymous with reliability, innovation, utmost commitment and beliefs in hospitality, professionalism, sincerity, and quality.

OUR LOGO:

Refractions of light through rippling water in tropical sandy lagoon became inspiration to our logo. Wind and light playing  a game on a surface of a Maldivian lagoon create unique pattern with million of moving connections.

Over 18 years our company creates connections between our customers from all over the world and resorts in the Maldives. People remember our logo which reminds them of a unique nature’s effect while looking at the island’s lagoon on a sunny day in the Maldives. This is how we build a connection with each of you.

MMPRC MEMBERSHIP:

Lets Go Maldives is also a member of Maldives Marketing and Public Relations Corporation (MMPRC).

Lets Go Maldives: “Experience the Maldives with a difference”