Overview
Key Responsibilities:
· Deliver high quality customer service by responding to inquiries efficiently and courtesy.
· Provide accurate and comprehensive information.
· Actively listen to customer feedback, suggestions, and concerns and communicate them to relevant teams for improvement.
· Offer technical support for all website and mobile application related inquiries.
· Collaborate with the technical team to ensure customer satisfaction and continuous improvement.
· Continuously learn to keep up with changes and developments in services and procedures.
· Maintain the confidentiality of company customer data and information.
Requirements:
· 20-35 years old candidates are considered.
· A Diploma, Bachelor’s degree or above preferred.
· 1-2 years’ experience in IT or customer service are preferred.
· Willingness to work according to a shift-based schedule.
· Handle urgent inquiries, peak periods, and customer stress professionally.
Essential Skills:
· Proficiency in operating web-based systems.
· Fluent in English and proficiency in Chinese language will be an added advantage.
· Familiarity in AI tools such as ChatGPT.
· Excellent communication and customer service skills.
· Strong troubleshooting and multitasking abilities.
