Overview
Job Title: Front Office / Guest Relation Manager
Location: Katunayake
About Us:
Spicepeek Hotel is a premier Boutique located in Katunayake Airport. We pride ourselves on providing exceptional service and creating memorable experiences for our guests. Our dedicated team is looking for an experienced and dynamic Front Office Manager to join us.
Position Overview:
The Front Office Manager is responsible for overseeing the front office operations, ensuring exceptional guest service, and managing the front desk team. The ideal candidate will be a proactive leader with excellent communication skills and a passion for hospitality.
Key Responsibilities:
– Manage the daily operations of the front office, including check-in/check-out procedures and guest inquiries.
– Supervise, train, and mentor front desk staff to maintain high service standards.
– Handle guest complaints and resolve issues efficiently.
– Guest pick up and drop off services
– Monitor and manage room inventory and rates, ensuring optimal occupancy and revenue.
– Develop and implement front office policies and procedures to enhance guest satisfaction.
– Collaborate with other departments to ensure seamless guest experiences.
– Prepare reports on front office performance, occupancy statistics, and guest feedback.
Requirements:
– Bachelor’s degree/Diploma in Hospitality Management or a related field preferred.
– Valid driving license
– Proven experience as a Front Office Manager or in a similar role within the hospitality industry.
– Strong leadership and team management skills.
– Excellent communication and interpersonal abilities.
– Proficient in booking management platforms and social medias
– Ability to work flexible hours
What We Offer
– Competitive salary and performance-based incentives.
– Opportunities for professional development and career advancement.
– A dynamic and supportive work environment.
How to Apply
If you are passionate about hospitality and ready to take your career to the next level, we would love to hear from you! Please send your resume and a cover letter to info@spicepeek.com or apply through our whatsapp +94 76 905 36 36
About Spicepeek Boutique Hotel
Two miles away from the Colombo airport, you will have access to pool cabana rooms, pool bar, indoor and outdoor tropical spice gardens with herbal wooden luxuries furniture that can give you a far more relaxing experience possible than a transit hotel facility.
