Overview
Position Overview:
We are seeking a dedicated and dynamic Customer Service Executive who is fluent in English and Korean to join our client who is leading a social media and technology company based in Malaysia.
The successful candidate will be responsible for delivering exceptional customer support through chats, emails, and phone calls, ensuring a seamless user experience.
What will you do:
● Provide high-quality customer support via live chat, email, and telephone channels.
● Handle inquiries, resolve issues, and offer solutions in a timely and professional manner.
● Communicate effectively in both English and Korean, ensuring clarity and accuracy in all interactions.
● Maintain comprehensive knowledge of the company’s products, services, and policies to provide accurate information to users.
● Document and escalate customer feedback and issues to relevant teams for continuous improvement.
● Collaborate closely with internal teams to ensure customer satisfaction and operational excellence.
● Uphold company values by delivering outstanding service and representing the brand positively.
Who are we looking for:
● Bachelor’s Degree in any field (mandatory).
● Proficiency in speaking, reading, and writing in both English and Korean(mandatory).
● Previous customer service experience is an advantage, preferably within the social media, technology, or related sectors.
● Excellent communication, interpersonal, and problem-solving skills.
● Ability to manage multiple tasks and work effectively in a fast-paced, multicultural environment.
● Willingness to work on rotational shifts, including weekends and public holidays if required.
● Candidates must be willing to relocate to Malaysia; relocation assistance will be provided.
What we offer:
● Competitive salary and performance incentives.
● Comprehensive relocation support for international hires.
● Professional development opportunities within a global tech-driven organization.
● Vibrant and inclusive working environment.
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Degree Specialization
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About SUMMITNEXT TECHNOLOGIES SDN. BHD.
SummitNext Technologies primarily operates in the Business Process Outsourcing (BPO) and Customer Experience (CX) services industry. The company offers a range of services including multilingual customer support, technical assistance, sales outsourcing, back-office operations, and AI-driven solutions. Their focus is on providing cost-effective, technology-driven solutions tailored to both small and mid-sized organizations.
Headquartered in Malaysia, SummitNext Technologies has established a global presence with operations in countries such as the United States, India, and the Philippines. Their services cater to various industries, including finance, healthcare, e-commerce, logistics, travel, legal, gaming, and technology.
In addition to their core BPO services, SummitNext offers consulting, training, and technology solutions aimed at enhancing operational efficiency and bridging the talent gap in the CX industry.
For more detailed information, you can visit their official website: summitnext.com.
