Overview
Position Overview:
We are seeking a dedicated and dynamic Customer Service Executive who is fluent in English and Japanese to join our client, a leading social media and technology company based in Malaysia.
The successful candidate will be responsible for delivering exceptional customer support through chats, emails, and phone calls, ensuring a seamless and outstanding user experience.
What Will You Do:
● Provide high-quality customer support via live chat, email, and telephone channels.
● Handle inquiries, resolve issues, and offer solutions in a timely and professional manner.
● Communicate effectively in both English and Japanese, ensuring clarity, accuracy, and excellent service delivery.
● Maintain up-to-date knowledge of the company’s products, services, and policies to assist users effectively.
● Document and escalate customer feedback and operational issues to relevant teams to drive continuous improvement.
● Collaborate with internal departments to ensure prompt issue resolution and enhanced customer satisfaction.
● Uphold the company’s standards by providing exceptional support and positively representing the brand.
Who Are We Looking For:
● Bachelor’s Degree in any field (mandatory).
● Proficiency in speaking, reading, and writing in both English and Japanese(mandatory).
● Previous customer service experience is preferred, ideally within the social media, technology, or related sectors.
● Strong communication, interpersonal, and problem-solving skills.
● Ability to multitask and thrive in a fast-paced, multicultural environment.
● Willingness to work on rotational shifts, including weekends and public holidays if required.
● Must be willing to relocate to Malaysia; relocation assistance will be provided.
What We Offer:
● Competitive salary and attractive performance-based incentives.
● Full relocation support, including visa processing, flight tickets, and initial accommodation.
● Opportunities for career growth and professional development within a global technology organization.
● A vibrant, inclusive, and supportive working environment.
----------------------------------------
Degree Specialization
----------------------------------------
About SUMMITNEXT TECHNOLOGIES SDN. BHD.
SummitNext Technologies primarily operates in the Business Process Outsourcing (BPO) and Customer Experience (CX) services industry. The company offers a range of services including multilingual customer support, technical assistance, sales outsourcing, back-office operations, and AI-driven solutions. Their focus is on providing cost-effective, technology-driven solutions tailored to both small and mid-sized organizations.
Headquartered in Malaysia, SummitNext Technologies has established a global presence with operations in countries such as the United States, India, and the Philippines. Their services cater to various industries, including finance, healthcare, e-commerce, logistics, travel, legal, gaming, and technology.
In addition to their core BPO services, SummitNext offers consulting, training, and technology solutions aimed at enhancing operational efficiency and bridging the talent gap in the CX industry.
For more detailed information, you can visit their official website: summitnext.com.
