Overview
Position Name: IFS FSM Cloud Solution Architect (Service Management)
Role Brief:
The IFS Cloud Solution Architect (Service Management) is responsible for upgrading to IFS FSM 6.0 and working with IFS Cloud Service Management Solutions, including PSO, Mobile, and Integrations. The role involves collaborating with Solutions/Presales teams and Business Architects to understand customer requirements, building “As-is” and “To-be” states, and providing functional product solutions. The architect will also handle deployment, integration, and data migration activities on the IFS cloud solution.
Primary Skills:
Hands-on experience with IFS Cloud Service Management Solutions
Experience with PSO, Mobile, and Integrations
Ability to build “As-is” and “To-be” organizational states
Experience in deployment, integration, and data migration
Strong presentation and demonstration skills
Incident and change management expertise
Documentation skills for design and support models
Understanding of project management and governance
Job Description:
As an IFS Cloud Solution Architect (Service Management), an upgrade to IFS FSM 6.0 and should have hands-on experience with IFS cloud Service Management Solution including PSO, Mobile, and Integrations.
You are expected to work alongside the Solutions/Presales teams and Business Architects to understand prospect and customer business and functional requirements.
You should be able to build the “As-is” and “To-be” state of the organization to provide a functional product solution and demonstrate it back wherever required.
You should have experience in deployment, integration, and data migration activities on the IFS cloud solution.
Key Responsibilities:
Product Presentations and Demonstrations: Participate in internal and customer/prospect-facing product presentations and demonstrations.
Customer Discovery Sessions: Facilitate and document prospect during customer discovery sessions to uncover business processes and functional requirements.
Technical Questions: Provide answers to technical questions in a Request for Information (RFI) or a Request for Proposal (RFP).
Design Documentation: Prepare design documents from functional requirements around IFS FSM 6 / IFS Service Management Cloud along with designing workflows and integration design.
Operations and Maintenance Requirements:
Incident Management: Manage incidents escalated from L2 support, ensuring timely resolution and minimal disruption to services.
Change Management: Handle change requests related to configuration, code, database, or jobs. Analyze the requirements for changes, propose solution alternatives, and document the changes.
Enhancements and Bug Fixing: Perform enhancements and bug fixes as part of the support scope. This includes analyzing customizations done by existing vendors and ensuring they align with the overall system architecture.
Infrastructure Support: Although infrastructure, database, and operating system support are not part of the IFS scope, you will need to coordinate with relevant teams to ensure seamless integration and operation.
Documentation: Maintain all relevant documentation such as High-Level Design (HLD), Low-Level Design (LLD), and user manuals for dispatchers, field technicians, and administrators.
Support Model: Provide support to the operations team to ensure continuous operation and quick resolution of issues.
Additional Information:
Solution Play Field Service Management: Delivering holistic end-to-end service from request to delivery, including contracts, requests, work tasks, scheduling, parts management, mobile execution, billing, portals, and case management.
Key Strengths: Market-leading AI scheduling engine, broadest single platform solution, strong in both service and asset management.
Use Cases: Service lifecycle management, planning and scheduling optimization, mobile workforce management, service-centric ERP.
Project Management and Governance:
Project Organization Structure: Establishment of project organization structure, team mobilization, planning, and scheduling.
Implementation Activities: Detailed build scope, business process design, documentation, unit test cases, training, and stakeholder sign-off.
This role requires a deep understanding of IFS product capabilities and the ability to translate business processes and value drivers into functional solutions. It also involves leading workshops and discovery engagements with clients to ensure alignment and successful implementation.
About Wipro
About Us
We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company, with over 200,000 employees worldwide, servicing clients in 175+ cities across 6 continents. For more information, please visit https://www.wipro.com/en-ANZ/.
With over 2,000 employees in Australia, we are committed to increasing localization. We serve over 85 customers across diverse industry segments, with at least a third listed in the 100 ASX. We started our journey in Australia over 15 years ago and this has been a pioneer of new age, disruptive and transformative innovations. We believe in the power of diversity in the workforce, and we encourage applications from people of all diverse backgrounds, with a focus including, but not limited to Aboriginal & Torres Strait Islanders, Women in Technology, Sex/Gender diversity, disability, racial & cultural diversity, sexual orientation + others.
