Overview
Job Profile:
o Analyze customer data with MS Excel, SQL, Power BI to identify trends and improvement opportunities.
o Implement automation strategies to enhance digital customer service and streamline operations.
o Support seamless technology adoption and integration in digital transformation initiatives.
o Keep up with telecom trends and technologies to improve service quality and anticipate customer needs.
What we are looking for:
o Bachelor’s degree in Business Administration, IT, or a related field.
o Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role.
o Prior experience in CRM, ERP, other tools is mandatory
o Advanced proficiency in MS Excel and the ability to write SQL queries.
o Strong understanding of the telecommunications industry is an added advantage
o Proficiency in digitalization and technology adoption.
About Mosiac HR
MOSIAC is a global business advisory company specializing in EOR, PEO, offshoring, and recruitment outsourcing. expertise in HR management and technology.
