Overview
Job Description
– Maintain guest logs and monitor VIP arrivals
– Ensure smooth check-in/check-out processes
– Escalate guest issues to management when needed
– Understand guest needs and preferences
– Assist in collecting and reporting guest feedback
– Implement service improvements as needed
– Build rapport with guests and support lobby operations
– Collaborate with team members and participate in briefings
– Support recognition programs like STARS
– Learn and follow safety and hygiene standards
– Assist in internal audit and compliance procedures
– Support emergency and safety protocols
– Participate in safety drills
Eligibility
Background: Tourism & Hotel Management
Minimum Study Level: Undergraduate (or higher)
Language Proficiency: English (Fluent)
Skills Required: Customer service, communication, Collaboration
Salary: 50,000 INR/month (approx. LKR 172,000)
Other Benefits
- Accommodation provided and paid for
- One meal per day included
- AIESEC leadership training during the experience
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Degree Specialization
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About The Taj Mahal Hotels & Tower
This is an on-site internship opportunity in India. The role will be based in Mumbai, with facilitation by AIESEC in Sri Lanka.
About AIESEC
We are thrilled to offer a unique international internship opportunity through AIESEC.
AIESEC is an international youth-run and led, non-governmental and not-for-profit organization that provides young people with leadership development, cross-cultural internships, and global volunteer exchange experiences. The organization focuses on empowering young people to make a progressive social impact.
The Taj Mahal Hotels & Tower stands as an unparalleled guardian of grandeur, offering superlative hospitality experiences designed to indulge guests and create unforgettable memories.
