Overview
Nair Systems is currently looking for Business Analyst – Cards & Payments (Payment Gateway) for our Qatar operations with the following Skill set and terms & conditions.
Role Summary: The person should be Senior Business Analyst to lead key initiatives in the Cards & Payments domain. The person should be bridge the gap between business needs and technical delivery teams to design, document, and deliver end-to-end payment solutions with a focus on innovation, regulatory compliance, and operational efficiency.
Key Responsibilities:
* Lead the end-to-end analysis and documentation of business requirements for card issuance, merchant acquiring, POS/e-commerce transactions and settlement flows.
* Act as the SME for payment platforms including Base24, Prime, MPGS, CYBS and other card switches/payment gateways.
* Manage reconciliation and settlement processes, dispute lifecycle, and chargeback handling across Visa, Mastercard, and NAPS.
* Collaborate with internal IT, vendors, and stakeholders to design scalable solutions aligned with business strategy.
* Translate complex business problems into structured user stories, BRDs, FSDs, and process flowcharts.
* Ensure regulatory and compliance alignment with QCB, PCI-DSS, and global card scheme mandates.
* Prepare and execute SIT plans, test scenarios, and coordinate with UAT and go-live readiness.
* Provide analytical insights to improve transaction approval rates, reduce fraud, and enhance customer experience.
* Work with product owners, business team, CMO, and vendors to gather business requirements related to payment systems.
* Align Payment gateway requirements with business and technical needs.
* Provide ongoing support after payment gateway implementation to ensure smooth operation.
* Analyze and provide solution for PLV issues, ensuring minimal disruptions in payment processing.
* Support the continuous enhancement of payment features based on user feedback.
Key Skills & Competencies:
* Strong understanding of Cards lifecycle (debit/credit/prepaid), Merchant Acquiring, and 3D Secure flows.
* Hands-on expertise with Base24, Prime 4, MPGS, payment gateway APIs, and settlement engines.
* Knowledge of SQL, PL/SQL for data validation, analysis, and reconciliation reports.
* Experience working in Agile/Scrum frameworks with tools like JIRA and Confluence.
* Excellent documentation and stakeholder management skills.
* Familiarity with ISO 8583 message formats and card scheme mandates.
* Understanding of dispute resolution systems (Visa Resolve Online, Mastercard DDRS).
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume at nishanthini.suda@nairsystems.com
