Overview
Job Duties:
Provide Japanese-language customer support via voice, email, and chat for digital platforms and business clients.
Handle customer inquiries, service requests, and issue resolution while maintaining high service quality standards.
Accurately understand customer concerns and provide effective solutions within defined SLAs.
Escalate complex issues to relevant internal teams and follow up until resolution.
Maintain clear and professional communication with customers and internal stakeholders.
Update customer interactions, case details, and resolutions in CRM systems.
Adhere to company policies, data privacy standards, and operational guidelines.
Support daily BPO operations and contribute to continuous service improvement.
Ensure customer satisfaction through proactive communication and follow-ups.
Requirements:
Male/ Female
Fluency in Japanese (JLPT N3 / N2 / N1 preferred)
Age below 50
Prior experience in BPO / Customer Support / Call Center will be an advantage.
Strong communication, listening, and problem-solving skills.
Customer-focused mindset with the ability to handle multiple queries efficiently.
Ability to work independently and as part of a team.
Comfortable working in a fixed morning shift: 6:00 AM – 3:00 PM
Transport + Meal will provide my the company.
Willingness to work in a fast-paced BPO environment.
