Overview

Desktop Support Engineer L1
Job Summary
Provide onsite and remote IT support for desktops, laptops, Microsoft 365, Windows environments, and end users. Handle incidents, troubleshooting, hardware/software support, and IT service requests while ensuring excellent customer service.

Key Responsibilities
Provide desk-side and remote user support
Troubleshoot Windows 10/11, Office 365, Outlook issues
Handle hardware/software break-fix support
Support laptops, desktops, printers, VPN, and mobile devices
Manage Active Directory user accounts and password resets
Handle IMAC activities (Install, Move, Add, Change)
Manage tickets via ServiceNow or ITSM tools
Support VIP users and meeting room devices
Perform software installation, patching, and device setup
Maintain IT asset inventory and documentation

Required Skills
Windows 10/11 support
Microsoft 365 / Outlook
Active Directory
ServiceNow / ITIL
Hardware & software troubleshooting
VPN / LAN / Wi-Fi support
Remote support tools
Good communication skills

Preferred Skills
MacOS support
Mobile device support
Basic networking knowledge
SCCM / Intune knowledge
Enterprise IT environment experience

Experience
2–3 years of Desktop Support / EUC experience preferred.

Gender :
Any

Age range :
N/A

Minimum qualification :
Degree
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Degree Specialization
1. IT/Computer Science
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Minimum years of experience :
2 Year

Differently abled may apply :
No


About Advance Global IT Support

We are Advanced Global Support IT, an IT services and staffing company. We specialize in providing technical support and connecting skilled IT professionals with international opportunities, especially in roles like desktop support, network engineering, and other IT infrastructure positions. Head offices located in UK, Portugal and Finland.