Overview
Matchmaker & Account Manager
Matchmade.co I Socials TikTok/IG: rinagpatel
About Matchmade
Matchmade is a modern matchmaking service helping South Asian singles find meaningful relationships. We sit at the intersection of culture, connection, and technology – combining the intimacy of traditional matchmaking with the speed and intelligence of AI-powered research. We’re growing fast, building something new in the dating space, and we’re looking for people who want to be part of it from the ground up.
About the Role
This is one of the most interesting jobs in the relationship space right now. As a Matchmaker & Account Manager at Matchmade, you are the person our clients trust most throughout their dating journey – the one who knows their preferences, advocates for their standards, and helps them find what they’re actually looking for.
You’ll manage a high volume of accounts simultaneously, use AI tools to source and evaluate matches, build systems that scale, and actively improve the processes you work within. We’re looking for someone who can be part of writing our matchmaking playbook.
As we grow, we plan to hire multiple people into this role. We want someone who can eventually help onboard and train others as the team expands.
What You’ll Own
Account Management & Customer Experience
– Own customer satisfaction from onboarding through successful match outcomes
– Maintain an organized tracking system for all active customers – package type, cadence, preferences, and match history
– Ensure timely profile delivery based on each client’s plan (weekly, bi-weekly, etc.) and consistent communication each day
– Prepare new clients before their start date: profile complete, expectations set, timeline understood
– Send regular check-ins and feedback surveys to gauge satisfaction and surface insights
– Proactively identify and address client concerns before they become issues – don’t wait to be told
– Update and refine customer profiles as their preferences evolve
– Track renewal timelines so nothing slips, and handle renewal and upsell conversations independently over time
Matchmaking & Research
– Conduct deep research on potential matches for priority customers
– Create shortlists of 3–7 high-caliber matches per customer using Claude and other AI tools, assessing attraction compatibility and caliber alignment
– Send match profiles to clients
– Send feelers to potential matches to gauge interest and availability
– Refine match criteria continuously based on client feedback and outcomes
Sales & Renewals
– Learn and execute our full sales process – renewals, upsells, and proactive pipeline management
– Identify when a client’s package is coming up for renewal and initiate that conversation early
– Surface the right package for each client based on their experience and outcomes
– Know when to loop in Rina and use those moments to learn, not to hand off core responsibilities
Automation & Process Improvement
This is not a “follow the process” role; it’s a “improve the process” role. As you scale to higher account volumes, you’ll be expected to actively identify what can be automated, templated, or systematized, and then build it.
– Spot steps in the matchmaking workflow that are repetitive, manual, or slow, and propose how to streamline or automate them
– Build and implement automations using AI tools (primarily Claude) to reduce friction without sacrificing the personal touch
– Think ahead: what breaks at 50, 60, 70+ accounts, and what needs to change before you get there
– Template high-frequency communications – check-ins, feelers, renewal prompts – while keeping them warm and human
– Bring your strongest ideas to the team with a clear point of view on what to prioritize and why
– Document every improvement so the whole team benefits, not just you
Systems, Process & Reporting
– Help document and refine matchmaking SOPs to drive consistency and quality across the team
– Map the full customer journey and flag where things slow down, get unclear, or create unnecessary friction
– Build and maintain reporting dashboards tracking key metrics: response time, profiles sent, satisfaction scores, renewal rate, and match conversion
– Pay attention to recurring client frustrations beyond matchmaking — your front-line observations are the raw material for new products and services
What Success Looks Like
– Average response time to client messages: under 24 hours
– Profiles sent per client per month: meeting or exceeding their plan cadence
– Customer satisfaction scores from feedback surveys
– Match conversion rate: dates scheduled and successful connections made
– Automations and process improvements documented and implemented over time
By Day 30, you’re managing 40 accounts independently, sourcing matches without hand-holding, and already spotting where the process has room to improve.
By Day 60, you’re onboarding new clients, practicing renewal conversations, and bringing concrete automation and CX ideas to the team.
By Day 90, you own the full client lifecycle – matchmaking, renewals, upsells, reporting, and process improvement – with Rina as a resource
What We’re Looking For
– 3 core competencies:
– The operator (holds the whole board). Remembers every detail, builds the systems that make that possible, and runs multiple clients at different stages.
– The reader (sees between the lines). Reads emotion and compatibility, remembers the person and not just their data, and forms a point of view on how two people would actually fit beyond what either profile claims.
– The partner (manages up and forward). Proactively follows up with you, plans ahead rather than reacting, and steps into a commercial posture when a client’s package is ending.
– Someone who can read between the lines and understand people, emotions, and compatibility
– Strong written communication – you’ll be messaging clients daily in Rina’s voice; tone, warmth, and attention to detail matter
– AI proficiency – you know how to prompt Claude (or similar tools) for research and analysis, and you’re curious about what else it can do; must know how to prompt AI well
– Automation mindset – you don’t just follow processes, you look for ways to make them faster, smarter, and more scalable
– Emotional intelligence – you understand interpersonal dynamics, attraction, and compatibility beyond surface-level traits
– Detail-oriented and organized – you’re tracking dozens of clients, their preferences, match history, and cadences simultaneously
– Systems thinker – you naturally spot inefficiencies and build processes to fix them
– Self-directed – you take ownership of client outcomes without needing constant oversight
– Fast learner who adapts quickly in a fast-paced, high-growth environment
– Comfortable with ambiguity, change, and wearing multiple hats
Why Matchmade
There aren’t many jobs where you get to sit at the edge of culture, technology, and human connection, and actually shape what that looks like. At Matchmade, every day involves real people, real stakes, and work that genuinely matters to the people you serve.
Here’s what that means in practice:
Be part of something that’s actually building. Matchmade is founder-led and growing fast. You’ll have real ownership over your work and a direct line to the person driving the vision. What you build here will be felt across the company, not buried in a team of hundreds.
Work with a team that takes culture seriously. We’re a small, intentional team that moves quickly and supports each other. There’s no bureaucracy, no politics, just people who care about doing great work and having a good time doing it.
Do genuinely interesting work. You’ll be at the intersection of relationships, AI, and human psychology, helping real people find real love, while building the systems and automations that make it all scale. It’s rare to find a role that’s this intellectually stimulating and this personally meaningful at the same time.
Grow with us. As Matchmade scales, so does this role. The people who join now have the opportunity to grow into leadership, shape how the team operates, and help define what Matchmade becomes.
What You’ll Learn
– High-touch matchmaking methodology for discerning clients
– How to scale a service business through systems, delegation, and automation
– Advanced AI research and workflow automation techniques
– The full lifecycle of a high-growth, founder-led business
About Matchmade.co
Matchmade is a modern matchmaking service helping South Asian singles find meaningful relationships, combining the intimacy of traditional matchmaking with AI-powered research.
