Overview
Overview
We are seeking a detail-oriented and proactive Customer Support Staff to provide exceptional customer service, ensure accurate transaction monitoring, and facilitate smooth communication between clients and providers. This role is critical in maintaining operational excellence, supporting client needs, and ensuring timely resolution of transaction-related matters. Key Responsibilities
• Customer Service & Support
— Provide responsive and professional support to clients and their customers.
— Address inquiries, resolve issues, and ensure client satisfaction.
• Transaction Monitoring & Settlement
— Monitor client transactions to ensure accuracy and proper status updates.
— Coordinate and execute settlement of client transactions in a timely manner.
• Reporting & Documentation
— Prepare, assist, and deliver reports related to client transactions and operations.
— Maintain accurate documentation required by clients and providers.
• Communication & Coordination
— Liaise with providers regarding game transactions, game information, and documentation needs.
— Respond promptly to client and provider communications, ensuring clarity and professionalism.
• Operational Support
— Perform additional tasks related to client operations as assigned.
— Collaborate with internal teams to streamline processes and improve service delivery.
Key requirements
-Experience in customer support, customer service, BPO experience or customer-facing roles.
-Strong English communication skills (written and verbal).
-Detail-oriented with excellent organizational abilities.
-Ability to multitask and manage priorities in a fast-paced environment.
-Proficiency in Microsoft Office Suite or similar tools for reporting and documentation.
-Has customer-focused mindset, problem-solving and analytical skills, professionalism and adaptability, team collaboration and high sense of accountability
About Flash Education Pte. Ltd.
Flash Education Pte. Ltd. is a Singapore-headquartered company providing education, administrative, and business support services to individuals, businesses, and international clients.
With regional offices in Malaysia and Sri Lanka, we assist clients with documentation coordination, education-related matters, visa application support, business administration, and cross-border operational requirements.
Our Sri Lanka operations support offshore business activities, including administrative coordination, office sourcing, and business establishment assistance in Colombo. In Malaysia, we provide local coordination and administrative support for Malaysia-related matters, including MM2H-related documentation assistance.
We focus on providing clear communication, practical assistance, and reliable coordination across our regional locations.
