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Overview

Key Responsibilities:

Shipping & Documentation Coordination

·        Coordinate all shipping documents with customers and BDA.

·        Provide clearing documents such as catalogues, letters, and any required supporting materials.

Spare Parts & Service Coordination

·        Receive and process spare parts orders and coordinate fulfilment.

·        Handle service-related inquiries and take incoming service calls from customers.

·        Plan and organise training programmes for customers when required.

Invoicing & Payment

·        Support the preparation of service invoices.

·        Coordinate and follow up on payment planning with customers.

Customer Service Support

·        Support after-sales claims by monitoring progress and ensuring fast resolution.

·        Provide documentation support to the sales team as needed.

CRM & Reporting

·        Assist in updating CRM to ensure BDA is kept informed on project status and customer interactions.

·        Maintain accurate records of service activities, orders and documentation.

Requirements:

·        Min Diploma in Business Administration or related field.

·        Minimum 2–3 years’ experience in office assistant, customer service, sales coordinator or related roles.

·        Strong organisational skills and attention to detail.

·        Good communication skills and customer-oriented mindset.

·        Ability to multitask and work under minimal supervision.

·        Proficiency in MS Office

·        Willing to travel to farm sites as required.