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Overview

Hiring!! Global Support Agent (Japanese Desk)
Are you fluent in Japanese and passionate about delivering outstanding customer service?
Our client is seeking dynamic individuals to join their team in Sri Lanka as Global Support Agents
for the Japanese Desk.
In this role, you’ll engage with Japanese-speaking customers, helping to improve conversion rates
and enhance customer satisfaction.
Key Responsibilities:
 Conduct outbound calls to Japanese-speaking customers to convert leads into sales.
 Deliver excellent customer service to ensure satisfaction and retention.
 Address customer inquiries and resolve issues efficiently and professionally.
Requirements:
 Fluency in Japanese (verbal and written) is essential.
 Minimum 1 year of call center experience is an added advantage.
 Strong communication and interpersonal skills.
 Ability to collaborate within a global team environment.
 Excellent problem-solving abilities and a customer-first mindset.
 Flexibility to thrive in a fast-paced, dynamic work setting.

Why Join?
 Attractive salary + commissions.
 Opportunity to work with international teams as you grow and excel.
 Convenient Colombo 07 location with easy access by bus or train.