Overview

Job Profile

 

We are looking for a dynamic and results-oriented leader with over 8 years of experience in managing large-scale retail and franchise operations within the telecommunications or FMCG industry. Demonstrates a strong track record of exceeding revenue targets, improving service delivery, and driving operational excellence across multi-site customer service outlets. Possesses a deep understanding of franchise business models, customer experience management, and performance-based leadership.

 

 

Educational Requirements

·    Bachelor’s degree in Business/Management

 

Core competencies

Franchise Management & Performance Oversight
Strategic Sales & Revenue Growth
Multi-Site Retail Operations
Customer Service Excellence (NPS/CSAT Focused)
Compliance & Operational Audits
People Development & Leadership
KPI Monitoring & Business Intelligence
Process Standardization & SOP Implementation
Change Management & Innovation

Gender :
Any

Age range :
N/A

Minimum qualification :
No_minimum

Minimum years of experience :
N/A

Differently abled may apply :
Yes


About Mosiac HR

MOSIAC is a global business advisory company specializing in EOR, PEO, offshoring, and recruitment outsourcing. expertise in HR management and technology.