Overview
Nair Systems is currently looking O365 Support Consultant for our Qatar operations with the following terms & conditions.
Qualifications:
· Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
· Minimum 3+ years experience supporting Microsoft 365, especially Exchange Online and Outlook.
· Strong knowledge of O365 admin center, Exchange Admin Center, and PowerShell scripting.
· Experience working alongside helpdesk or desktop support teams.
· Familiarity with mailbox permission models and compliance standards.
· Microsoft 365 Certified: Exchange Online Support Engineer Specialty /Microsoft 365 Certified: Messaging Administrator Associate
Skills and Attributes:
· Analytical and problem-solving mindset.
· Excellent communication and collaboration skills.
· Ability to work under pressure and prioritize effectively.
· Strong attention to detail and a customer-first approach.
Key Responsibilities:
1. Outlook Support and Troubleshooting
· Act as a subject matter expert for Outlook and Exchange Online.
· Investigate and resolve user issues related to Outlook connectivity, sync problems, and login errors.
· Troubleshoot Outlook performance and slowness issues (e.g., OST file size, Add-ins, latency).
· Collaborate with Desktop Support to ensure consistent resolution of user-reported email issues.
2. Mailbox Management
· Support the Access Control team in daily mailbox operations (creation, permission assignment, de-provisioning).
· Manage shared mailboxes, distribution lists, and mailbox delegation.
· Perform mailbox migrations, policy changes, and retention rule updates when required.
· Utilize PowerShell to execute mailbox-related administrative tasks efficiently.
3. Technical Expertise and Documentation
· Monitor O365 service health and respond proactively to incidents or degradation.
· Maintain and update documentation for common troubleshooting procedures.
· Knowledge with Exchange Online Archive, Exchange Backups, Customer Managed Keys, EntraID licensing.
· Provide input into automation and optimization opportunities within the mailbox and email workflow using PowerShell scripting
· Conduct root cause analysis and recommend long-term fixes or preventive actions.
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at nishanthini.suda@nairsystems.com
