Overview
Job Overview:
Are you a dedicated and customer focused individual passionate about delivering customer service in a fast-paced environment? Join our growing team as a Customer Support Associate and provide assistance to global merchants ensuring an exceptional customer experience. This role supports a B2B service model, focusing on delivering value to business clients and partners.
Key Responsibilities:
· Deliver high quality customer service by responding to inquiries efficiently and courtesy.
· Provide accurate and comprehensive information.
· Actively listen to customer feedback, suggestions, and concerns and communicate them to relevant teams for improvement.
· Offer technical support for all website and mobile application related inquiries.
· Collaborate with the technical team to ensure customer satisfaction and continuous improvement.
· Continuously learn to keep up with changes and developments in services and procedures.
· Maintain the confidentiality of company customer data and information.
Requirements:
· 20-35 years old candidates are considered.
· A Diploma, Bachelor’s degree or above preferred.
· Freshers are encouraged to apply.
· Willingness to work according to a shift-based schedule.
About Recruitment Hub
We are a leading BPO company located in Colombo 2, Sri Lanka. Our organization basically outsource services such as Customer service, telemarketing, finance and so on and all our operations are aligning with the legal framework of Sri Lanka.
