Overview
Job Overview:
Are you a dedicated and customer focused individual passionate about delivering customer service in a fast-paced environment? Join our growing team as a System Operator and provide assistance to global merchants ensuring an exceptional customer experience. This role supports a B2B service model, focusing on delivering value to business clients and partners.
Key Responsibilities:
· Deliver high quality customer service by responding to inquiries efficiently and courtesy.
· Provide accurate and comprehensive information.
· Actively listen to customer feedback, suggestions, and concerns and communicate them to relevant teams for improvement.
· Offer technical support for all website and mobile application related inquiries.
· Collaborate with the technical team to ensure customer satisfaction and continuous improvement.
· Continuously learn to keep up with changes and developments in services and procedures.
· Maintain the confidentiality of company customer data and information.
Requirements:
· 20-35 years old candidates are considered.
· A Diploma, Bachelor’s degree or above preferred.
· 1-2 years’ experience in IT or customer service are preferred.
· Willingness to work according to a shift-based schedule.
· Handle urgent inquiries, peak periods, and customer stress professionally.
