Overview
Job Summary
We are looking for a detail-oriented and customer-focused Reservation Officer to manage booking inquiries and reservations efficiently. The ideal candidate will ensure accurate data entry, excellent customer service, and smooth coordination with relevant departments to maximize customer satisfaction.
Key Responsibilities
- Handle reservation requests via phone, email, and online systems
- Process, confirm, modify, and cancel reservations accurately
- Maintain and update reservation records in the system
- Respond to customer inquiries and provide information on availability, rates, and services
- Coordinate with front office, sales, and operations teams
- Ensure compliance with company policies and procedures
- Handle customer complaints and resolve issues professionally
- Prepare daily and monthly reservation reports when required
Requirements & Qualifications
- Degree or Diploma in Hospitality, Tourism, or a related field
- Previous experience in reservations or customer service (preferred) 3 years.
- Excellent communication and interpersonal skills
- Proficiency in MS Office and reservation software
- Strong organizational and time-management skills
- Ability to work under pressure and meet deadlines
- Fluency in English (additional languages will be an advantage)
What We Offer
- Competitive salary and benefits
- Friendly and professional working environment
- Training opportunities
How to Apply:
Please send your CV to office@princeofgalle.com/ gm@princeofgalle.com or whatsapp your CV to 0766098880
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Degree Specialization
1. Hospitality Management
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About The Prince of Galle Hotel
The Prince of Galle Hotel is more than a boutique hotel in Galle Fort—it's a timeless piece of history, crafted with unmatched passion and precision.We are known for our Five star Breakfast, exceptional hospitality and great comfort of our rooms.
