Overview
WE ARE HIRING!
Customer Support Assistant
Join our team
We are looking for a dedicated and enthusiastic Customer Support Assistant to join our growing team.
Key Responsibilities
- Coordinate with clients to understand their requirements, timelines, and concerns
- Handle live chat inquiries and respond to customer requests promptly
- Manage CRM systems and assist with marketing activities
- Maintain accurate records of client interactions, issues, and resolutions
- Prepare regular status and progress reports for management review
- Ensure all company processes and procedures are followed correctly
- Handle daily communication with clients through email, phone calls, WhatsApp, and live chat
- Build and maintain strong and professional client relationships
Qualifications
- Passed G.C.E. Ordinary Level with 6 subjects, including a Simple Pass (S) in English
- Passed G.C.E. Advanced Level with 3 passes in any stream
- Average verbal and written communication skills in English
- Strong communication and organizational skills
- Ability to manage client interactions with patience and professionalism
- Proficiency in Microsoft Office applications
- Ability to handle Live Chat and CRM systems
- Experience in customer coordination, client service, or project coordination will be an added advantage
- Excellent interpersonal and customer service skills
What we are looking for
We are expanding and looking for confident individuals who can communicate effectively with customers and provide excellent support while maintaining a professional attitude.
Work Location
VSG Empire (Pvt) Ltd
Dr. Subramaniam Road, Chunnakam, Jaffna
Working Hours
9:00 aM – 6:00 PM
1 Hour Break incl
How to APPLY
Send your CV to:
info@vsgempire.com
Apply Within 7 Days From the Date of Advertisement
Gender :
Female
Age range :
N/A
Minimum qualification :
Al
Minimum years of experience :
N/A
Differently abled may apply :
No
