Overview
Onsite Key Responsibilities
Direct Malay Communication: Handle inbound voice calls, emails, and live chats exclusively in Bahasa Malaysia.
Problem Resolution: Resolve customer inquiries regarding [Service/Product] with speed and cultural accuracy.
On-Floor Collaboration: Engage in daily face-to-face briefings with Team Leads to meet performance targets (KPIs).
Data Security: Work within our secure onsite facility, adhering to strict data protection and “Clean Desk” policies.
English Proficiency: Use English for internal systems, documentation, and reporting to management.
Requirements & Qualifications
Language: Native or near-native fluency in Malay (Bahasa Malaysia) is mandatory.
Presence: Must be able to work onsite at our Colombo 09 office.
Education: Minimum G.C.E. A/L or equivalent.
Punctuality: Ability to adhere to Malaysian-aligned shifts (which often start earlier than standard Sri Lankan office hours).
Technical Skills: Comfortable using multiple computer monitors and fast typing skills (30+ WPM).
Why Join the Olsite Onsite Team?
Stable Infrastructure: Work without the worry of power cuts or home internet issues; our facility is fully backed by industrial generators.
Transport: Company-provided shuttle services or allowances are available for staff within the designated Colombo radius.
Professional Growth: Hands-on training and immediate feedback from onsite supervisors to help you move into leadership roles.
Language Premium: Competitive basic salary plus a specific Malay Language Allowance for onsite staff.
Vibrant Culture: Be part of a multicultural office in the heart of Colombo’s BPO hub.
Application Instructions for Malay Speakers:
Current Address: Preference is given to candidates living within easy commuting distance of Colombo 09 (e.g., Maradana, Rajagiriya, Borella, Dematagoda).
Verification: Please be prepared for a verbal and written proficiency test in Malay during the onsite interview.
