Overview
Onsite Key Responsibilities
Native-Level Communication: Provide customer support via voice, live chat, and email in Bahasa Indonesia.
Real-time Problem Solving: Troubleshoot account issues, process orders, and handle complaints from Indonesian clients with empathy and speed.
On-Floor Synergy: Work closely with the onsite management team at Colombo 09 to align with daily service level agreements (SLAs).
Information Security: Maintain a secure working environment by strictly following onsite “Clean Desk” and data privacy policies.
English Reporting: Update all customer records and internal case notes in English using our corporate CRM.
- Requirements & Qualifications
Language Proficiency: Native or near-native fluency in Bahasa Indonesia (both formal and “Gaul”/informal).
Presence: Willingness to work onsite full-time at the Colombo 09 office.
Shift Flexibility: Ability to work shifts that align with Jakarta/WIB time (which is 1.5 hours ahead of Sri Lanka).
Education: Minimum G.C.E. A/L or equivalent; University degree is a plus.
Communication: Functional proficiency in English for internal team huddles and training.
