Overview
Key Responsibilities
Multilingual Support: Handle inbound and outbound interactions in Thai (primary) and English (secondary).
Issue Resolution: Diagnose and resolve customer queries related to [Insert Product/Service, e.g., Fintech, E-commerce, or Travel] with high accuracy.
Quality Assurance: Maintain a high standard of service that aligns with our Net Promoter Score (NPS) and Customer Satisfaction (CSAT) targets.
Documentation: Accurately log all customer interactions in the CRM system (e.g., Salesforce, Zendesk) in English.
Translation: Assist in translating or localizing support content from English to Thai when required.
Requirements & Qualifications
Language Proficiency: Native or near-native fluency in Thai (written and verbal). High proficiency in English is mandatory for internal communication.
Education: Minimum of G.C.E. A/L or equivalent; a Bachelor’s degree is an advantage.
Experience: Previous experience in a BPO or international call center is preferred but freshers with exceptional language skills are encouraged to apply.
Tech Savvy: Ability to multitask across multiple tabs and software tools while maintaining a conversation.
Shift Flexibility: Willingness to work on a rotational shift basis, which may include weekends or Thai National Holidays.
Benefits & Perks
Competitive Salary: Premium “Language Allowance” on top of the base BPO salary.
Transport: Company-provided transport or allowance (standard for Colombo 09 BPO shifts).
Health: Comprehensive medical insurance coverage.
Environment: Work in a modern, multicultural office with high-growth career paths.
Send CV to jobs@finderrecruitment.com
