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Receptionist

Serve as the first point of contact for guest check-ins and services. • Greet guests and handle check-ins. • Process payments and deposit procedures. • Introduce hotel services and amenities. • Coordinate with departments for requests. • Manage guest inquiries and feedback.

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Customer Service

Ensure positive guest experiences by addressing needs and inquiries. • Proactively check on guest well-being. • Provide information on hotel services. • Resolve guest complaints and issues. • Support check-in and check-out procedures. • Assist with travel and ticket bookings.

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