John Lewis jobs at risk as it cuts services
Around 200 John Lewis staff could be at risk of redundancy as the retailer closes its bureaux de change and gift-wrapping services.
The employee-owned company said the decision to close the foreign exchange counters was due to falling demand, and said that gift-wrapping would move to a specialised area at its tills. Exchange bureaux will close in 30 stores, and gift wrapping in 25, the company said.
A spokesperson said the business would support affected staff throughout the consultation process and “support redeployment where possible”.
“As we focus on modernising this proposition to meet our customers’ changing needs, we’re proposing to close our in-store foreign exchange bureaus as well as our gift-wrapping service,” they said. “As a result, we’re regretfully consulting with partners who currently deliver these services.”
The John Lewis Partnership recorded sales of £13.4bn in the year to March, up 5% on the previous year. It also agreed to give staff their first annual bonus in four years.
CEO Jason Tarry, who joined in 2024, brought in a number of changes at the retailer after a number of years of uncertainty and job losses, including closing its housebuilding arm in February.
The retailer also appointed a new chief people officer in late 2025, Helen Webb, who was previously chief people officer at WH Smith.
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